This course is aimed at all sales profiles which have to carry out sales interviews

After this course, you will be able to:

• Monetise your time on the phone
• Increase your success rate in telephone prospecting
• Make effective use of active listening to adapt your messages to the preferences of your potential client
• Identify the non-verbal language of the other person
• Adapt your dialogue to the psychological profile of the other person
• Master objection handling techniques
• Closing the conversation successfully

The first thing you will do is to learn the technique that will allow you to perfectly manage the 5 stages of the telephone prospecting process.

In order to put into practice what you have learnt, you will train using three types of call: cold call, call to a reference and call to a person who has a secretary.

Your objective will be to try to arrange a meeting with each of these people, managing to convey attractive and impactful messages in the short time they give you.

With our methodology, you will learn by practising, which is the best way to assimilate new behaviours.

• 1. Introduction
• Introduction
• The phone as an investment
• 2. We don't just need a phone
• Introduction
• The key tools
• The benefits of proper planning
• 3. The three phases of the technique
• Introduction
• The importance of being polite
• How to make the candidate fall in love
• The effective closing of the call
• 4. The technique for handling objections
• Introduction
• The technique for handling telephone objections
• The power of a good question
• A last effort
• 5. Summary and final tips
• An overview of the technique
• The final tips