After this course, you will be able to:
Initially, you will learn how to manage each of the six stages that allow you to put an end to conflicts between collaborators An expert will help you to understand them in a content that does not exceed 90 minutes.
After this, you will have to deal with two cases of conflict in a work environment: one employee deliberately burdening another employee with work to destabilise him and two employees who refuse not only to collaborate at work, but also to talk to each other.
You will have to demonstrate your skills as a mediator, guide and, to a certain extent, psychologist, in order to resolve these conflicts and get things back on track.
This methodology will allow you to learn by practising, the best method to internalise knowledge.
You will put yourself in your collaborator's situation, understanding what he/she feels and even what he/she thinks
You will be able to cope with situations of great pressure or stress
You will understand what your colleague is telling you, both explicitly and implicitly
You will learn to analyse the causes of conflicts and find ways to solve them
You will create a positive atmosphere that makes it easier for the collaborator to communicate openly
You will be able to reach agreements that are beneficial to all the parties involved
You will develop all the points you set out to make in the time you have estimated