Conflict management - Practikalia

Aimed at

The course is aimed at anyone who has to work in a team.

Learning

After this course, you will be able to:

Identify the different types of conflict and how to deal with them
Conduct a good survey to understand the real causes of conflict
Dealing with complex conversations in conflictive environments
Generate the necessary participation among the parties to find workable solutions
Managing barriers that may arise during the process
Reaching effective and lasting agreements

Methodology

Initially, you will learn how to manage each of the six stages that allow you to put an end to conflicts between collaborators An expert will help you to understand them in a content that does not exceed 90 minutes.

After this, you will have to deal with two cases of conflict in a work environment: one employee deliberately burdening another employee with work to destabilise him and two employees who refuse not only to collaborate at work, but also to talk to each other.

You will have to demonstrate your skills as a mediator, guide and, to a certain extent, psychologist, in order to resolve these conflicts and get things back on track.

This methodology will allow you to learn by practising, the best method to internalise knowledge.

Skills to be acquired

Empathy

You will put yourself in your collaborator's situation, understanding what he/she feels and even what he/she thinks

Emotional self-control

You will be able to cope with situations of great pressure or stress

Listening skills

You will understand what your colleague is telling you, both explicitly and implicitly

Analytical skills

You will learn to analyse the causes of conflicts and find ways to solve them

Non-violent language

You will create a positive atmosphere that makes it easier for the collaborator to communicate openly

Negotiation

You will be able to reach agreements that are beneficial to all the parties involved

Control of the interview

You will develop all the points you set out to make in the time you have estimated

Content

1. Am I facing a conflict?

Identifying types of conflict
Styles of dealing with conflict

2. Steps to follow: the process
3. Preparation

Understanding conflict
The most appropriate sources of information
Developing a diagnosis

4. Creating context

How to convey trust?
Communicating with the collaborator

5. Defining the problem

Describing the facts
Gathering information
Handling difficult situations
How to make sure you have understood the other person

6. The search for solutions

How to choose the best option
Controlling the decision-making process

7. Managing barriers

Discovering and managing barriers

8. Agreements

How to anchor the agreement
Knowing that this time it will be different

9. Closing and commitment

Keys to ending the meeting without losing the positive atmosphere created

Category Management skills
Total duration 8 hours
- Training 6 hours
- Technique 90 minutes
Reimbursable by FUNDAE

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Average ratings

General

My skills have improved

Applicable to my job

Personal ratings

Chief Accountant Transport Sector

Very useful course.

Purchasing Manager Retail Sector

I have not seen anything like this before. Impressive

Financial Director Insurance Sector

The avatars look like real people. Very accomplished.