After this course, you will be able to:
You will start by learning the 9 steps that will enable you to achieve your objectives as a telephone advisor All this in a dynamic and concise content that does not exceed 45 minutes, in small clips of 2-3 minutes.
Once you know the keys that will make you a great advisor, it's time to demonstrate what you have learnt. To do this, you will practice with up to four different clients. Each one of them with their own particular problems: blown fuses, power cuts, breakdowns. Nobody said it was going to be easy, did they?
You will have to adapt to the profile of each of your clients and put into practice what you have learned in order to obtain the highest possible score.
Thanks to our methodology, you will assimilate the learning quickly and easily.
You will put yourself in the customer's shoes, creating a relationship of loyalty and trust
You will be able to convince your clients to believe in what you tell them
You will understand the customer's needs by asking relevant questions
You will explain your proposals in a clear and organised way so that your client understands them
You will obtain the necessary information to find the best possible solution
You will avoid confrontations and take advantage of discrepancies and doubts to present a shared solution
You will transmit to the client an image of credibility towards you and the company you represent, even in compromising situations