After this course, you will be able to:

• Achieving the involvement of all participants
• Mastering the technique in order to keep the meeting under control and to be able to keep the meeting on schedule
• Resolving conflictive situations
• Encourage everyone's participation in order to enrich the outcomes of the meeting
• Recognise progress and analyse possible obstacles that may appear during the process of implementing the agreed actions

In a first phase, you will learn the process you need to follow in order to ensure that your meetings meet your expectations without exceeding your time constraints. In a content divided into small pills of 2-3 minutes, we will explain the best practice so that you can apply it in your day-to-day work.

Afterwards, you will have the opportunity to train in all the techniques, facing an almost real meeting. The Management Committee of your company has asked you to set up the Association of Former Employees. You will meet Jesús, María and Ricardo, three of your colleagues. Jesús tends to monopolise the meetings with his speeches, María is rather quiet and doesn't like conflicts and Ricardo gets irritated for any reason and tends to create some tension during meetings. It will depend on your management skills to ensure that the meeting meets the established objectives. They will not make it easy.

You can practice as many times as you need to until you have mastered the technique.

• 1. Presentation of an effective methodology
• Introduction
• The basic principles of a meeting
• The phases of the methodology
• 2. The context phase
• The planning phase
• Key behaviours of the moderator
• Tools to use in the context phase
• The alliance
• The Rapport pyramid
• Powerful questions
• 3. The objectives phase
• Introduction - behaviours of the moderator
• SMART objectives
• Plus characteristics of the objectives
• Powerful questions in the objectives phase
• 4. The reality phase
• Introduction - behaviours of the moderator
• Tools of the reality phase - judgements and facts
• The truth in part VEP
• The left column
• Powerful questions
• Recap
• 5. The learning phase
• Introduction - behaviours of the moderator
• Levels of learning
• States of mind
• Powerful questions
• 6. The options phase
• Opportunity or problem
• Constraints and obstacles
• Other observation points
• Tools of the options phase - the meta-skills
• Powerful questions
• 7. The action plan phase
• Introduction
• Victim
• Responsible
• Victim language VS Responsible language
• Behaviours of the moderator
• Tools of the action plan phase
• An example of an action plan
• 8. The follow-up phase
• Introduction
• Behaviours of the moderator
• Tools of the follow-up phase
• The check-out
• Powerful questions