Aimed at
The course is aimed at anyone who participates in team meetings.
Learning

After this course, you will be able to:

  • Achieving the involvement of all participants
  • Mastering the technique in order to keep the meeting under control and to be able to keep the meeting on schedule
  • Resolving conflictive situations
  • Encourage everyone's participation in order to enrich the outcomes of the meeting
  • Recognise progress and analyse possible obstacles that may appear during the process of implementing the agreed actions
Methodology

In a first phase, you will learn the process you need to follow in order to ensure that your meetings meet your expectations without exceeding your time constraints. In a content divided into small pills of 2-3 minutes, we will explain the best practice so that you can apply it in your day-to-day work.

Afterwards, you will have the opportunity to train in all the techniques, facing an almost real meeting. The Management Committee of your company has asked you to set up the Association of Former Employees. You will meet Jesús, María and Ricardo, three of your colleagues. Jesús tends to monopolise the meetings with his speeches, María is rather quiet and doesn't like conflicts and Ricardo gets irritated for any reason and tends to create some tension during meetings. It will depend on your management skills to ensure that the meeting meets the established objectives. They will not make it easy.

You can practice as many times as you need to until you have mastered the technique.

Skills to be acquired
Generate trust

You will build rapport with your team by getting them to trust you and engage with you honestly

360º listening and productive communication

You will be able to communicate in a way that allows you to understand what the other person is saying and even what they are thinking and feeling

Focusing and controlling the meeting

You will know what is really important to your team and get them to take responsibility

Emotional and relational management

You will identify and know how to manage your own emotions and those of others

Identifying options

You will learn to prioritise the most productive alternatives to achieve the objectives of the meeting

Learning

You will become aware of the knowledge you gain as a group and how it helps you improve

Precise and action oriented

You will be able to define specific actions that will move the project forward towards achieving the expected results

Content
  • 1. Presentation of an effective methodology
    • Introduction
    • The basic principles of a meeting
    • The phases of the methodology
  • 2. The context phase
    • The planning phase
    • Key behaviours of the moderator
    • Tools to use in the context phase
    • The alliance
    • The Rapport pyramid
    • Powerful questions
  • 3. The objectives phase
    • Introduction - behaviours of the moderator
    • SMART objectives
    • Plus characteristics of the objectives
    • Powerful questions in the objectives phase
  • 4. The reality phase
    • Introduction - behaviours of the moderator
    • Tools of the reality phase - judgements and facts
    • The truth in part VEP
    • The left column
    • Powerful questions
    • Recap
  • 5. The learning phase
    • Introduction - behaviours of the moderator
    • Levels of learning
    • States of mind
    • Powerful questions
  • 6. The options phase
    • Opportunity or problem
    • Constraints and obstacles
    • Other observation points
    • Tools of the options phase - the meta-skills
    • Powerful questions
  • 7. The action plan phase
    • Introduction
    • Victim
    • Responsible
    • Victim language VS Responsible language
    • Behaviours of the moderator
    • Tools of the action plan phase
    • An example of an action plan
  • 8. The follow-up phase
    • Introduction
    • Behaviours of the moderator
    • Tools of the follow-up phase
    • The check-out
    • Powerful questions

Average ratings

General
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My skills have improved
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Applicable to my job
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Personal ratings

User
Consultancy Firm Team Leader
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The practices are very successful. A very different course to the ones I have done so far

User
Accountancy Manager Services Sector
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I have learnt a lot

User
Industrial Automotive Company Manager
Rating - Star Rating - Star Rating - Star Rating - Star Rating - Star

The feedback and the final report, the best of the course.